I just wanted to take the time to thank you and your team for the great job that you did renovating our home.
Our experience with The Remodelers left our home in a state of complete disarray. The inside of our home was completely gutted, a large steel beam was not properly installed or engineered, materials were paid for but never ordered, and numerous promises were made but never kept.
Having grown up in the home and purchased it from my parents, we were devastated. In the aftermath, we were fortunate to have you take on our job. You and your team were professional, honest and provided such a different experience to what we had endured before.
The communication between you and your team to us was exceptional. In addition to our regular weekly meetings, you and your team were available to us at any time, and were able to help us out with any questions that we had. Issues that arose through construction such as our pipes bursting over the winter were dealt with quickly, and we were informed of those issues immediately.
Scheduling issues and concerns such as trade availability and timing of trades (both positive and negative) were also communicated immediately. Our renovation was completed almost a month sooner than the original anticipated completion date, and the cost of the renovation was less than what you had originally anticipated. Both were welcome news given what had happened already.
Most importantly though, the quality of your work was beyond what we imagined when we first undertook the renovation. Having lived in the home for the majority of my life, you were able to help us transform our outdated family home, into an amazing, modern living space. My parents could believe it when they first saw it. They were shocked and amazed.
I look forward to my kids growing up with many of the same childhood memories that I did, and I will be forever grateful to you and your team for helping that happen.
All the best Dave. Thanks again.